alexa Impact of Total Quality Management and Service Quality in the Banking Sector

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Impact of Total Quality Management and Service Quality in the Banking Sector

After the successful implementation of TQM in manufacturing it is now being extensively applied in service sectors including banks, to improve business performance. Keeping this in view, the purpose of this paper is to present a detailed overview of the role of service quality and Total Quality Management (TQM), and its critical dimensions in the banking sector. A detailed review of the literature on TQM and service quality concepts was carried out in context of the banking sector.

Citation: Talib F, Rahman Z, Qureshi MN (2012) Impact of Total Quality Management and Service Quality in the Banking Sector. J Telecommun Syst Manage 1:102. 

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