E-Government success is associated with various factors. This paper is concerned with exploring such factors and
investigating, through a survey, how e-government professionals view them, as this would help finding ways for the future
promotion of e-government success. The work identifies 35 success factors associated with seven levels including:
the international level, the national level, the sector level, the organization level, the requirements level, the services
level, and the user level. The survey asks e-government professionals to assess each factor from the viewpoints
of importance and current state or impact. This assessment has six grades starting from no importance or impact
and moving up to: low, below average, average, above average, and high. 88 Saudi e-government professionals
participated in the survey. The results obtained show that the importance of most success factors considered has been
above average or close to high, except for few which were slightly less. The results also emphasized the gap between
importance and current state or impact for each factor. This gap ranged from 40% to over 80%. The work provides
useful knowledge for the future development of e-government. It is an example of a knowledge sharing exercise that
should become a normal practice for the purpose of achieving development based on collective wisdom. This practice
can be expanded to include users for whom the services are provided
