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In implementing activities public servants cannot do anything at wanton manner but must abide by policy and use it as a frame of reference to get work done. The Acts of Parliament as Gazette are the cornerstone of policy from which activities are guided. In units where implementation takes place the concept protocol is used as it refers to policy that may not be a verbatim derivative of policy but is used to protect institutions against unscrupulous public servants. Where protocol is applied it should be observed to serve the purpose for which it is formulated. The other guiding tool for activities to be undertaken is availability of procedure manuals, which are tools enabling public servants to function and implement activities that are instrumental at grass roots level. Policy manuals are also handy for orientation or staff induction in units.
citation: Martha Pinkoane G (2015) A Matter of Public Governance. Review Pub Administration Manag 3: e103.
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