alexa The Steam Boat Model and a Lesson in Operational Learning

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The Steam Boat Model and a Lesson in Operational Learning

Quality management is the area of Operations that deals with learning and improvement. In the last 40 years the quality field has seen the proliferation of many “new” approaches, purporting to transcend and improve all the previous ones. Examples range from the old PDCA, the fishbone, the KJ’s,..Read More

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