Health care services have been accepted by users and practitioners as a means and end to improving or strengthening the quality of care services. It is surprising how little attention has been paid in the research literature to assessing, examining and understanding the meaning of âeffectivenessâ in healthcare services. Therefore this paper aims to examine and understand the meaning of âeffectiveâ health services from the perspectives and perceptions of both health service users and healthcare practitioners.
Although âprimary healthcareâ has been adopted as a universal and essential healthcare approach, many barriers still exist in health systems. This study has explored some problems and potentials while accessing and utilising local health services. The study highlights that both healthcare professionalsâ satisfactions and motivation, and service usersâ wider engagement in health services planning, are the key attributes to developing and delivering effective healthcare services. Though many respondents appreciate the importance of feedback from both users and providers on the overall experience of healthcare, it is equally important to make the necessary changes or improvements in organizational aspects to bring about positive outcomes in practice.
Journal of general practice considers articles on health care services, health care management, health care related issues as well as conflicts and discussions in the field of health care research.
Last date updated on June, 2014
