The New Cross Hospital Trust was established in 1994, covered Wolverhampton, the Black Country, South Staffordshire, North Worcestershire and Shropshire. Royal Wolverhampton Hospitals NHS Trust is a charitable institution that provides patient treatment and clinical services. The institution operates New Cross Hospital and Wolverhampton and Midland Counties Eye Infirmary. It offers medical assistance in areas such as cardiology, dermatology, pediatrics, and plastic surgery. In addition, the institution provides emergency ambulance services, psychological therapies, and training programs.The Royal Wolverhampton NHS Trust is one of the leading acute and community trusts in the region, employing more than 8,000 staff. Nationally recognised for providing excellence in healthcare and one of only 7 Trusts in the UK chosen to be a showcase hospital for infection prevention we are justifiably proud of our achievements to date. To improve the quality of services that the NHS delivers, it is important to understand what people think about their care and treatment. One way of doing this is by asking people who have recently used health services to tell us about their experiences. Patients are asked whether they would recommend services to friends and family in need of similar care, which is an important reflection of the quality of care they received. A nationwide NHS initiative that offers every patient that receives care and treatment the opportunity to provide feedback on their experience. They believe that by adhering to our vision and working with our values in mind we can behave in a way which will ensure the right results for the people that matter most – our patients.