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A Study of the Slot Wastage in a Sample Endoscopy Unit in United Kingdom: Analysis of the Causes
Tariq Mahmood1* and Aqsa Aslam2
1Consultant Gastroenterologist, National Health Service, Gastroenterology, 92 Long Lane, Ickenham, Middsx, UB108SX, UK
2MRCP, Grantham District General Hospital, UK
- Corresponding Author:
- Tariq Mahmood
Consultant Gastroenterologist, National Health Service
Gastroenterology, 92 Long Lane, Ickenham, Middsx, UB108SX, UK
Tel: +447956984625
E-mail: tm123@btinternet.com
Received Date: July 8, 2015 Accepted Date: October 15, 2015 Published Date: October 21, 2015
Citation: Mahmod T, Aslam A (2015) A Study of the Slot Wastage in a Sample Endoscopy Unit in United Kingdom: Analysis of the Causes. J Gastrointest Dig Syst S13:007. doi:10.4172/2161-069X.1000S13-007
Copyright: © 2015 Mahmood T, et al.This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
Abstract
Background: Patients who do not attend (DNA) or cannot attend (CNA) outpatient endoscopy procedure appointments can be a source of resource wastage. This study is an analysis of the DNA and CNA rates of an endoscopy unit in a sample district general hospital with the aim of finding reasons for any under or over-utilization. It recommends some solutions to solve the problem.
Method: Using the hospital computer records, all patients who did not attend (DNA) or could not attend (CNA) their appointment from 1st January 2014 to 30th June 2014 for endoscopy during weekdays and weekend were identified retrospectively.
Results:There were 116 points available per week on average.There was thus 25% wastage in point utilization.
Conclusions: This study has shown that common issue for wastage has been poor communication. This lack of communication may be between the doctor and the patient, the endoscopy manager and the patient, or the doctor and the endoscopy managers etc.
