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Hopeless and suicidal: A novel reframing framework for crisis counseling and the call center context. | OMICS International| Abstract
ISSN: 1522-4821

International Journal of Emergency Mental Health and Human Resilience
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  • Research Article   
  • Int J Emer Ment Health,
  • DOI: 10.4172/1522-4821.1000632

Hopeless & suicidal: A novel reframing framework for crisis counseling & the call center context.

C. Addison Helsper*
Department of Psychology, University of Maryland School of Medicine, United States
*Corresponding Author : C. Addison Helsper, Department of Psychology, University of Maryland School of Medicine, United States, Email:

Received Date: Feb 28, 2024 / Accepted Date: Feb 28, 2024 / Published Date: Mar 26, 2024


Addressing callers' fixed perspectives is crucial, as their inability to envision alternatives often escalates to suicidal contemplation, a drastic response to perceived lack of options and exhausted coping strategies. Crisis counselors face the critical demand of de-escalating acute emotions and fostering an environment of empathy and validation. Traditional empathetic approaches, while foundational, occasionally fall short in helping callers move beyond entrenched viewpoints that are often upheld by more than just their current emotions. To enhance these approaches, we introduce the scamper model, a novel framework derived from creativity and design research, and tailored to the unique demands of crisis counseling. scamper, an acronym representing 7 different reframing techniques, offers a flexible solution to the challenges faced in crisis counseling. Each technique within this model is grounded in empirically validated approaches.  Scamper is specifically designed to fit the constraints of crisis counseling, enforced by the modality, time, and resource limitations. scamper is integrated with active listening skills to enable counselors to address callers' fixed perspectives more effectively, empowering callers to develop their own solutions. The scamper model can also serve as a concrete framework for training and development in crisis counseling, equipping counselors with advanced skills that were traditionally acquired only through experience. This approach not only supports empathetic engagement but also encourages the development of adaptive strategies, methods, and models, ultimately enhancing the overall effectiveness of crisis intervention and prevention efforts

Keywords: Suicide prevention, Crisis, Crisis center, Crisis Counseling, Active listening, Creativity, Counseling strategies.