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Research Article Open Access
Introduction: Ethiopia is one of the country’s most severely hit by HIV/AIDS epidemic. Besides the dominant heterosexual transmission, vertical virus transmission from mother-to-child accounts for more than 90% of pediatric AIDS. It is estimated that over 90% of childhood HIV infections result from the transmission of the virus from mothers to their children during and soon after birth. Objective: The objective of the study was to assess clients’ satisfaction on the quality of PMTCT services they received in Dessie referral hospital, Dessie city administration, Ethiopia. Methods: A hospital based cross-sectional study was used in Dessie referral hospital, Dessie administrative city. A total of 240 clients were participated in exit interviews to assess the quality of the services delivered based on informed consent. To achieve the desired sample size, the clients were included from the hospital consecutively. Data were collected by interviewer administered questionnaires. Data were cleaned, coded and fed to SPSS version 20. Descriptive statistics were computed to summarize the findings and presented using frequency tables. Result: Of 240 clients who accessed PMTCT services, 208 (86.7%) of the clients were overall satisfied with the PMTCT services they received. Two hundred ten (87.5%) of the respondents were satisfied with the waiting time of the services. Conclusion and recommendation: Even if clients were highly satisfied with the PMTCT services they received, there are clients who were not satisfied with the counselling services they received, privacy, waiting time they spent while accessing services. Inadequate confidentially was reported from th e participants. The hospital should renovate the PMTCT clinic to have additional rooms for maintaining privacy and reducing the waiting time of the services as a recommendation.
Quality, PMTCT, Mother to child transmission, Birth Complications, Breastfeeding, Bronchopulmonary Dysplasia, Feeding Disorders, Gestational diabetes, Neonatal Anemia, Neonatal Breastfeeding, Neonatal Care, Neonatal Disease, Neonatal Drugs, Neonatal Health, Neonatal Infections, Neonatal Intensive Care, Neonatal Seizure, Neonatal Sepsis, Newborn Jaundice, Newborns Screening, Premature Infants, Sepsis in Neonatal, Vaccines and Immunity for Newborns