alexa Predictors of Patient Satisfaction in Three Tiers of Health Care Facilities of North India | OMICS International | Abstract
ISSN: 2161-0711

Journal of Community Medicine & Health Education
Open Access

Like us on:

OMICS International organises 3000+ Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700+ Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

Open Access Journals gaining more Readers and Citations
700 Journals and 15,000,000 Readers Each Journal is getting 25,000+ Readers

This Readership is 10 times more when compared to other Subscription Journals (Source: Google Analytics)

Research Article

Predictors of Patient Satisfaction in Three Tiers of Health Care Facilities of North India

Sonu Goel1*, Deepak Sharma2, Pankaj Bahuguna3, Sonika Raj4 and Amrjeet Singh5

1 Assistant Professor of Health Management, School of Public Health-PGIMER, Chandigarh, India

2 Senior Resident, School of Public Health, PGIMER, Chandigarh, India

3 Research Assistant, School of Public Health, PGIMER, Chandigarh, India

4 Research Scholar, Punjab University, Chandigarh, India

5 Professor, School of Public Health, PGIMER, Chandigarh, India

*Corresponding Author:
Sonu Goel
Assistant Professor of Health Management
School of Public Health-Post Graduate Institute of Medical Education and Research
Chandigarh, India
Tel: 09914208490
Fax: +91-172-2755215
E-mail: [email protected]

Received date: December 19, 2013; Accepted date: March 13, 2014; Published date: March 17, 2014

Citation: Goel S, Sharma D, Bahuguna P, Raj S, Singh A (2014) Predictors of Patient Satisfaction in Three Tiers of Health Care Facilities of North India. J ommunity Med Health Educ S2:002. doi: 10.4172/2161-0711.S2-002

Copyright: © 2014 Goel S, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


Background: Satisfaction with quality of health care provision can be conceptualized as a degree of congruency between patient expectation and his perception of services and care received. Aims and objectives: This paper examines the level of satisfaction among patients attending OPD (Outpatient Department) in public health facilities in a city in Northern part of India. Methodology: The study used a cross-sectional sample survey design, wherein a total of 942 study subjects were exit interviewed. An eighty item scale was developed and validated using Delphi technique which covers six major domains of patient satisfaction. It was pilot tested in twenty subjects for development of final tool. Each item was dichotomized as “not satisfied” and “satisfied”. The composite score of each item was later computed and coded as “below average satisfaction” if it was below 0.5 and “above average satisfaction” if it was above 0.5. Binary logistic regression was performed to identify potential predictors of patient satisfaction. Results: Out of 942 study subjects, 728 (77.3%) were satisfied with the various dimensions of service provision at the health care facilities. Logistic regression model revealed that the predictors of patient satisfaction were accessibility to health facility (Odds ratio=6.6), physician care (Odds ratio=4.2), management (Odds ratio=2.9) and physical environment (Odds ratio=2.1). Display of signage’s and staff behaviour did not predict patient satisfaction. Patients attending higher level health care facilities like district hospital were more satisfied (Odds ratio=123.3) as compared to those attending community health centres (Odds ratio=26.0), polyclinic (Odds ratio=12.5) and dispensaries. The respondents in younger age group (10-19 years) were more satisfied as compared to those in age group 19-60 years (Odds ratio=0.79) and 60 years and above (Odds ratio=0.64). Similarly, literate individuals were less satisfied (Odds ratio=0.2) as compared to their counterparts. Conclusion: To conclude, there was an overall good level of satisfaction with OPD. The policy makers should focus on correlates of satisfaction namely, accessibility to health facility, physician care, physical environment and management of health care facility.


Peer Reviewed Journals
Make the best use of Scientific Research and information from our 700 + peer reviewed, Open Access Journals
International Conferences 2018-19
Meet Inspiring Speakers and Experts at our 3000+ Global Annual Meetings

Contact Us

Agri & Aquaculture Journals

Dr. Krish

[email protected]

+1-702-714-7001Extn: 9040

Biochemistry Journals

Datta A

[email protected]

1-702-714-7001Extn: 9037

Business & Management Journals


[email protected]

1-702-714-7001Extn: 9042

Chemistry Journals

Gabriel Shaw

[email protected]

1-702-714-7001Extn: 9040

Clinical Journals

Datta A

[email protected]

1-702-714-7001Extn: 9037

Engineering Journals

James Franklin

[email protected]

1-702-714-7001Extn: 9042

Food & Nutrition Journals

Katie Wilson

[email protected]

1-702-714-7001Extn: 9042

General Science

Andrea Jason

[email protected]

1-702-714-7001Extn: 9043

Genetics & Molecular Biology Journals

Anna Melissa

[email protected]

1-702-714-7001Extn: 9006

Immunology & Microbiology Journals

David Gorantl

[email protected]

1-702-714-7001Extn: 9014

Materials Science Journals

Rachle Green

[email protected]

1-702-714-7001Extn: 9039

Nursing & Health Care Journals

Stephanie Skinner

[email protected]

1-702-714-7001Extn: 9039

Medical Journals

Nimmi Anna

[email protected]

1-702-714-7001Extn: 9038

Neuroscience & Psychology Journals

Nathan T

[email protected]

1-702-714-7001Extn: 9041

Pharmaceutical Sciences Journals

Ann Jose

[email protected]

1-702-714-7001Extn: 9007

Social & Political Science Journals

Steve Harry

[email protected]

1-702-714-7001Extn: 9042

© 2008- 2018 OMICS International - Open Access Publisher. Best viewed in Mozilla Firefox | Google Chrome | Above IE 7.0 version