Occupational Medicine & Health Affairs
Open Access

Abstract

Purpose: The purpose of this study was to assess emotional labor and workplace violence of preschool teachers and to analyze the relationship between emotional labor and workplace violence. Methods: The study surveyed 255 preschool teachers from July to September 2016 in Korea. The questionnaire was structurally designed to include items about emotional labor and workplace violence. For the analysis of the collected data, the SPSS 24.0 software was used, and descriptive statistics, t-test and correlation analysis were conducted. Results: In emotional labors of preschool teachers, â�?�?effort for emotional control/diversityâ�?�? scored 76.25(�?±17.61), â�?�?Overload for client service/conflictâ�?�? 65.28(�?±25.94), â�?�?emotional dissonance and damageâ�?�? 57.52(�?±24.79), â�?�?organizational supervision/monitoringâ�?�? 49.23(�?±25.82), and â�?�?organizational support/protection systemâ�?�? scored 41.66(�?±19.03) out of 100. According to the reference guideline of this measures, the score of â�?�?Overload for client service/conflictâ�?�? and â�?�?organizational supervision/monitoringâ�?�? were â�?�?warning/cautionâ�?�? level. In workplace violence of preschool teachers, â�?�?customerâ�?�?s emotional and sexual violenceâ�?�? scored 7.12(�?±11.84), â�?�?colleagueâ�?�?s emotional and sexual violenceâ�?�? 4.98(�?±12.34), â�?�?customer/collegeâ�?�?s physical violenceâ�?�? 1.67(�?±10.50) and â�?�?organizational support system against violenceâ�?�? scored 43.69(�?±28.87) out of 100. According to the reference guideline of this measures, the score of â�?�?colleagueâ�?�?s emotional and sexual violenceâ�?�? was â�?�?warning/cautionâ�?�? level. In the correlation analysis between emotional labor and workplace violence, â�?�?effort for emotional control/ diversityâ�?�?, â�?�?Overload for client service/conflictâ�?�?, â�?�?emotional dissonance and damageâ�?�?, â�?�?organizational supervision/monitoringâ�?�? were positively correlated with â�?�?customerâ�?�?s emotional and sexual violenceâ�?�?, â�?�?collegeâ�?�?s emotional and sexual violenceâ�?�?, â�?�?customer/collegeâ�?�?s physical violenceâ�?�?. Conclusions: Emotional labor level of preschool teacher was high and emotional labor were positively correlated with workplace violence. Therefore, measures are needed to reduce the emotional labor of preschool teachers and organizational support are required.

Biography

Souk Young Kim presently working in Eulji University, South Korea. His main research interest includes Clinical Physiology, Health Psychology, and Abnormal physiology.