Patient Satisfaction In Substance Abuse Institutions As Indicator For Successful Implementation Of Total Quality Management | 101454
ISSN: 2155-6105

Journal of Addiction Research & Therapy
Open Access

Like us on:

Our Group organises 3000+ Global Conferenceseries Events every year across USA, Europe & Asia with support from 1000 more scientific Societies and Publishes 700+ Open Access Journals which contains over 50000 eminent personalities, reputed scientists as editorial board members.

Open Access Journals gaining more Readers and Citations
700 Journals and 15,000,000 Readers Each Journal is getting 25,000+ Readers

This Readership is 10 times more when compared to other Subscription Journals (Source: Google Analytics)
Google Scholar citation report
Citations : 2464

Journal of Addiction Research & Therapy received 2464 citations as per Google Scholar report

Journal of Addiction Research & Therapy peer review process verified at publons
Indexed In
  • CAS Source Index (CASSI)
  • Index Copernicus
  • Google Scholar
  • Sherpa Romeo
  • Open J Gate
  • Genamics JournalSeek
  • Academic Keys
  • JournalTOCs
  • SafetyLit
  • China National Knowledge Infrastructure (CNKI)
  • Electronic Journals Library
  • RefSeek
  • Hamdard University
  • OCLC- WorldCat
  • SWB online catalog
  • Virtual Library of Biology (vifabio)
  • Publons
  • Geneva Foundation for Medical Education and Research
  • Euro Pub
Share This Page

Patient satisfaction in substance abuse institutions as indicator for successful implementation of total quality management

9th International Conference on Addiction & Psychiatry

Ahmad Mousa Aldisi

The National Rehabilitation Center, UAE

ScientificTracks Abstracts: J Addict Res Ther

DOI: 10.4172/2155-6105-C3-042

Total quality management (TQM) is a management approach of an organization centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and society. Nowadays, there is a growing interest in TQM in healthcare facilities. Patient satisfaction is an essential and normally utilized marker for estimating the quality in health care. Patient satisfaction influences clinical results, patient retention and medical negligence claims. It affects the auspicious, proficient and patient-centered conveyance of quality health care. Little is currently known about patients??? satisfaction with different domains of substance abuse treatment. Few studies have investigated the aspects of patient satisfaction associated with patients??? perceived treatment outcome. This presentation illustrates the importance of patient satisfaction of substance abuse clients as indicator of TQM in healthcare institutions based on a systematic review of literature, with focus on financial and clinical significance of patient overall satisfaction with treatment, taking in consideration the main variables and limitations in assessing the satisfaction of substance abuse client such as management and organizational factors, client factors, baseline drug use, treatment duration (length of stay), treatment type and many other factors.

Ahmad Mousa Aldisi has completed RN Diploma from Rufaida College for Nursing and Midwifery. He has completed his Bachelors of Nursing from University of Jordan, Clinical Instructors Diploma and Masters in Quality Management from University of Wollongong, Dubai. He has worked as the Head of Nursing Development unit in the National Center for Mental Health in Jordan and also worked as a Lecturer at Rufaidah College for Nursing and Midwifery. He is currently working as a Specialist Nurse at The National Rehabilitation Center (for treatment and rehabilitation of addiction patients) in Abu Dhabi, UAE.

E-mail: [email protected]